Privacy Policy

Last Updated: October 13, 2026.

Data we process

We process the data you provide when contacting HarkTech, requesting information, hiring support or using products that incorporate remote backups. They may include identification data, contact data, technical data and, when the service requires it, information generated by the client business.

Purposes

• Respond to inquiries and requests for information.
• Manage the business relationship, installation, support and maintenance.
• Provide the contracted backup and recovery service.
• Secure systems, prevent fraud, and maintain security records.

Legal basis

The processing is carried out to meet your request, execute a contract, comply with legal obligations or for legitimate interest in protecting the services. Where consent is required, you can withdraw it at any time.

Retention and recipients

The data will be kept for the duration of the contractual relationship and the applicable legal deadlines. HarkTech may use hosting and communications providers acting under appropriate instructions and security measures. We do not sell personal data.

Contact form

If you write to us using the contact form, we process your name, email address, company (if provided), topic and message in order to answer your enquiry. The legal basis is your consent, given by ticking the box on the form, and, if you ask us for a proposal, taking steps prior to entering into a contract. The message is sent by email to the info@harktech.es mailbox, hosted by our email provider, and is kept for as long as necessary to handle the enquiry and any relationship arising from it.

To prevent abuse, we keep for 90 days the date, the sending result, the topic, the language, the domain of your email address and a pseudonymised identifier of your IP address; never the message, your name or your full email address. That identifier is also used for one hour to limit the number of submissions. The web server also records technical data for each request (such as the IP address, date and page requested) for the operation and security of the site.

Your rights

You can request access, rectification, deletion, opposition, limitation or portability by writing to info@harktech.es. You can also file a complaint with the Spanish Data Protection Agency.

POS backups

When HarkTech hosts a customer's backups, the customer remains responsible for its data and HarkTech acts as a data processor under the applicable agreement.