Support

Technical support for your systems and your software.

We help with infrastructure, computers, integrations, custom developments and HarkTech software. Tell us what is happening and we’ll work out together how to fix it.

Open a support request Product support

How to reach us

Types of assistance

How we can help.

Support for everything that keeps your business running, not just for one program.

  • Infrastructure and systems

    Servers, local network, Wi-Fi, storage and backups that are not working as they should.

  • Users and workstations

    Day-to-day access, passwords, computers, email and Microsoft 365.

  • Integrations and automations

    Synchronisations that fail, data that doesn’t arrive or automated processes that stop.

  • Custom developments

    Fixes, adjustments and improvements to applications developed for your business.

  • HarkTech software

    Installing, licensing and using HarkTech POS, HarkTech Control and HarkTech Tasks.

  • Preventive maintenance

    Checks and updates for computers, servers and applications, depending on the service agreed.

How to ask for help

Three steps to open a request.

No portals or sign-ups: just write to us or call us.

  1. 01

    Get in touch

    Through the contact form, by email at info@harktech.es or by phone on 603 611 027.

  2. 02

    Describe what is happening

    With the information in the list below we can understand the problem properly from the start.

  3. 03

    We review and reply

    We look at what you tell us and let you know the next steps to solve it.

Before you write to us

Information for opening an incident.

You don’t need all of it: whatever you know is enough to get started.

  1. Company and contact person, with a phone number or email.
  2. The computer, system or program affected and, for software, its version.
  3. What is happening, since when and what you were doing at the time.
  4. The error message or a screenshot, if one appears.
  5. Any recent change: an update, a new computer, a power cut…
  6. How many people are affected and whether you can keep working.

Product support

Specific help for HarkTech software.

Manual, guides, downloads and support for each program.

All documentation

Contact

Need help?

Write to us describing what is happening or give us a call, and we’ll tell you how to proceed.

Open a support request